Customer Service Representative - Bilingual (English & Indonesian)

Join United Equipment as a Customer Service Representative and become the voice of our brand! We are seeking a dynamic and customer-focused professional to deliver exceptional service to our diverse clientele in Jakarta Timur. Fluency in both English and Indonesian is a must, as our clients span various industries and backgrounds. In this role, you'll be the first point of contact for our customers, handling inquiries, complaints, and resolving issues with a smile. Our team thrives on collaboration and innovation, and we're committed to your professional growth. At United Equipment, you'll have the opportunity to work in a fast-paced environment where your contributions directly impact our clients' satisfaction and our company's success.

As a Customer Service Representative, you'll be using tools like Zendesk, Salesforce, and Microsoft Teams daily to manage customer interactions efficiently. This role is perfect for someone with 2-5 years of experience in customer service, preferably in a B2B environment. We offer a competitive salary and a comprehensive benefits package that includes health insurance, performance bonuses, and professional development opportunities.

📋 Tanggung Jawab Pekerjaan

• Provide outstanding customer service through phone, email, and chat, ensuring high satisfaction scores.
• Handle customer inquiries, complaints, and feedback, resolving issues promptly and professionally.
• Assist in the sales process by qualifying leads and providing product information.
• Maintain accurate records of customer interactions using CRM systems like Salesforce.
• Collaborate with the sales and support teams to ensure seamless customer experiences.
• Stay updated on company policies and procedures, and adhere to quality service standards.
• Participate in training sessions and continuous learning to enhance your skills and knowledge.
• Contribute to team goals by maintaining a positive and productive work environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• 2-5 years of experience in customer service, preferably in a B2B environment.
• Fluency in both English and Indonesian, with excellent written and verbal communication skills.
• Proficiency in using CRM systems such as Salesforce and Zendesk.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset and a passion for delivering exceptional service.
• Team player with a collaborative approach to work.

🛠️ Keahlian

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