Senior Customer Service Executive (Hybrid Operations) - Bali

Lovet · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
USD 2800 - 3500
Lovet is seeking a highly skilled and experienced Senior Customer Service Executive to join our team in Bali. This hybrid role offers a unique opportunity to work in a vibrant and dynamic environment while contributing to our mission of providing exceptional service to our clients. The ideal candidate will have a strong background in customer service, excellent communication skills, and a passion for delivering outstanding customer experiences.

📋 Tanggung Jawab Pekerjaan

Provide exceptional customer service to clients, ensuring their needs and concerns are addressed promptly and effectively.,Manage and resolve customer complaints and issues, working closely with other departments to find appropriate solutions.,Develop and maintain strong relationships with clients, building trust and loyalty through personalized service.,Assist in the development and implementation of customer service strategies and programs to enhance the overall client experience.,Monitor customer feedback and use it to identify areas for improvement in our services.,Stay up-to-date with industry trends and best practices in customer service to ensure we remain competitive.,Collaborate with the marketing and sales teams to ensure a seamless and consistent customer experience across all touchpoints.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Hospitality Management, or a related field.,Minimum of 5 years of experience in customer service, preferably in a hybrid or remote environment.,Proven track record of delivering exceptional customer service and resolving complex issues.,Excellent written and verbal communication skills in English, both in formal and informal settings.,Strong problem-solving and analytical skills.,Ability to work independently and as part of a team in a fast-paced environment.,Familiarity with customer relationship management (CRM) software and other relevant tools is a plus.

🛠️ Keahlian

Customer ServiceCommunicationProblem SolvingTeamworkCRM SoftwareIndustry Knowledge
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